Last Updated: 23 March 2026
1. Introduction
At Metatag Solution, we strive to deliver high-quality digital services that meet our clients' expectations.
This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our website.
By using our services, you agree to this Refund Policy.
2. Nature of Services
Metatag Solution provides digital services, including:
- Website Development
- Mobile Application Development
- Digital Marketing
- SEO Services
- Branding & Design
Due to the nature of digital services, refunds are handled differently compared to physical products.
3. Advance Payments
- All advance payments made for services are non-refundable
- Once the project has been initiated, resources, time, and effort are allocated
4. Eligibility for Refund
Refunds may be considered only under the following conditions:
- The project has not been started yet
- The client cancels the service before work begins
- Duplicate payment has been made
All refund requests are subject to review and approval by management.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Project has already started or completed
- Delay caused due to lack of client response or input
- Change of mind after project initiation
- Dissatisfaction due to subjective preferences (design, color, layout, etc.)
- Services delivered as per agreed scope
6. Partial Refunds
In some cases, partial refunds may be granted:
- If the project is partially completed
- Based on the amount of work already delivered
The final decision will be made by Metatag Solution.
7. Refund Process
To request a refund:
- Send an email to hello@metatagsolution.com
- Include:
- Your Name
- Service Details
- Payment Proof
- Reason for Refund
Our team will review your request within 5–7 business days.
8. Refund Timeline
- Approved refunds will be processed within 7–10 business days
- The amount will be credited via the original payment method
Note: Processing time may vary depending on banks or payment gateways.
9. Cancellation Policy
- Clients can request cancellation before the project starts
- Once work begins, cancellation may not guarantee a refund
10. Chargebacks
- Initiating a chargeback without contacting us first is discouraged
- We reserve the right to dispute chargebacks and suspend services
11. Changes to Refund Policy
We may update this Refund Policy at any time.
Changes will be posted on this page with an updated date.
12. Contact Us
If you have any questions regarding refunds, contact us:
Metatag Solution
📍 Address: Shitala Bhavan, Shiv Nagar, Near Yadav Dharamakata, Birla Nagar, Gwalior, Madhya Pradesh – 474004, India
📧 Email: hello@metatagsolution.com
📞 Phone: +91 84352 15958
13. Agreement
By purchasing our services, you acknowledge that you have read and agreed to this Refund Policy.